Q: What payment methods do you accept?
A: We accept legal tender or PayPal. We accept checks from local businesses.
For individuals who are not buying for a local business, we accept legal tender or remote transaction via PayPal. Local businesses who buy in bulk can use checks alongside the previous options.
Q: Do you ship your snails right now?
A: Sorry. Not at this time, no. Don't worry though, it will be an option soon!
Currently we can only provide drop-offs for local customers or accommodate pick-up for distant customers. As we continue to expand, we hope to provide feasible shipping for all corners of the United States!
Q: What is the return policy on your snails?
A: We have a 5 day "alive & healthy" guarantee on all snails we carry.
Some snails are shy and take some time to get used to their new home, so we give you two days to make sure all of them have come out of their shells - we do not accept returns or refunds during this snail grace period. After this point, if any of them are truly unresponsive, then you have three days to return it for a full refund. You must provide the snail's body for a refund.
Q: Do aquatic snails require maintenance?
A: Yes, they require a certain level of care to truly thrive!
Mystery snails and nerite snails require more than just algae off tank walls to thrive. They need a rounded diet that includes gelatin, calcium, and food matter like spinach and gourds. If that's too pricey, bottom feeder tablets will do the trick alongside cuttlebone or egg shells.
Assassin snails may be bought to stop pest snail explosions but they will eventually run out of prey and need to be manually fed to survive. Carnivore pellets or blood worms should be used - keeping up with live prey can be pricey and is ethically unnecessary.
These snails are sensitive to pH, copper, and parasite removal medications. Snails produce a lot of droppings so the tank needs to be cleaned regularly, once a week is good! They require a tank heater and a filter, just like their fishy cousins, and they also need a lid on the tank because they can be crafty escape artists.
Q: Do aquatic snails make good pets?
A: Snails are typically used for cleaning, but they can be a lot of fun to watch!
You won't be able to pet or play with aquatic snails like you would a dog or cat, but they are a lot of fun to watch! You'll be able to see real time progress as they clean your tank and investigate their environment.
Each snail has a unique personality - some are shy, some are active and curious, and some can be a little mischievous. Just like fish, they compliment the tank and add a bit more life to the environment.